Returns Policy and Process | Police Store Help Center | Top Rated Supplier of Firearm Reloading Equipment, Supplies, and Tools - Colt

Returns Policy and Process

Brownells’ goal is to make purchasing and returning products as simple as possible.  If you buy a product from Brownells and decide you don’t need it, don’t want it, or just don’t like it, we’ll take it back any time with a few exceptions. Due to regulations and safety considerations; ammunition, gun powder, primers, liquids, firearms and other ORM-D and hazardous items are not returnable.

For step-by-step instructions on how to return an item, please see our “How to Return an Item” instructions here.

Returns generally take 7-10 business days to process once received in our Returns area.

RETURNS AT A GLANCE

What products are eligible to be returned?

  • Due to regulations and safety consideration, ammunition, gun powder, primers, most liquids, and other ORM-D and Hazardous items are not returnable.
  • Firearm and FFL purchases carry a Manufacturer's warranty and any product issues should be submitted to the manufacturer first.
  • 80% Frames & Receivers cannot returned once the receiver or frame is modified in any way.
  • All other products have a 100% satisfaction guarantee with proof of purchase. No authorization number, justification or hassles.

How long do I have to return an item?

  • Anytime

When can I expect my refund?

  • Refunds generally take 7-10 business days to process once received into our return area.

How can I receive a refund for my order?

  • Your refund will be credited in the same manner used for payment of the original order, unless noted otherwise.

What if I paid with a Brownells gift card?

  • Your refund will be sent to you in the form of a new Brownells Gift Card.

I received the item as a gift.  How can I receive a refund?

  • Refunds require proof of purchase: we would need the account information of the person who purchased the item in order to process a refund.

Can items I purchased online be returned to the Retail Store?

  • Yes, items purchased online can be returned to the Retail Store, please bring the invoice when returning any item.

HOW TO RETURN AN ITEM

Our return process is simple, please use one of the following options.

  • Use our interactive return process.  Follow the instructions to complete the return and create a USPS return label.  Have your order number and email address ready.
  • If you placed your order on our website, you may also log into your account and click on Order History.  There you will click on the Return Items button beside the order placed online.
  • Download a printable Merchandise Return Form.  Return the complete form, product(s), and a copy of your invoice to:

Brownells
Attn: Returns Dept.
3006 Brownells Parkway
Grinnell, IA 50112

 

PREPARE AND SHIP YOUR PACKAGE

  • Pack your return securely, in the original package if possible, and include a copy of your original invoice
  • Affix your shipping label to the package, making sure no other tracking labels are showing
  • If using a Brownells provided return label, when your package is ready give it to your mail carrier or drop it off at your nearest post office, or schedule a free at-home pick-up.

 

RETURN OF FIREARMS AND FFL PURCHASES

All firearms purchased carry the manufacturer’s warranty.  Any product or service issue should be submitted to the manufacturer first.

In the rare instance there is a problem with your firearm purchase, you have up to 60 days from the date of the order to contact us.  Returns on firearms will only be considered in accordance with the terms listed below.

  1. You are the original purchaser.
  2. You have your original receipt with the printed date and description of the item.
  3. We will not accept any firearms for return that have been modified.
  4. The buyer is responsible for the safe transport of any items back to Brownells.
  5. Based on the condition of the firearm when returned, Brownells may decide to offer a partial refund only.